Incident Response
When breach happens,
response time is everything.
PulseDefend provides expert-led incident response for organisations and MSPs who need proven capability — rapidly deployed, white-label capable, and backed by forensic-grade evidence.
Our Methodology
A structured response
for every phase of an incident.
01
Triage — Hours 0–2
Initial Assessment & Scope
Rapid triage of available signals, logs, and initial indicators. Determine incident scope, affected systems, and initial attacker activity. Establish incident command and communication structure. Immediate threat assessment to guide the first containment decisions.
02
Containment — Hours 2–6
Threat Isolation & Stabilisation
Swift, surgical containment to stop the bleeding without destroying evidence. Network segmentation, endpoint isolation, credential lockdown, and C2 blocking — executed in the right order to maximise evidence preservation while halting attacker progress.
03
Investigation — Hours 6–48
Forensic Analysis & Attribution
Deep forensic investigation using memory analysis, EDR telemetry, Sentinel log correlation, and network flow data to reconstruct the full attack timeline. Microsoft Sentinel and Defender XDR provide the primary investigation platform — ensuring all evidence is collected and documented to evidentiary standards suitable for legal, regulatory, and insurance use.
04
Eradication — Days 2–5
Full Eviction & Recovery
Systematic removal of all attacker presence — every backdoor, persistence mechanism, and rogue credential. Validated clean state restored before any system is returned to production. Backup integrity verified before restoration begins.
05
Closure — Post Incident
Reporting & Hardening Roadmap
Executive and technical incident reports delivered. Root cause documented. A prioritised hardening roadmap handed to your team — or PulseDefend can execute it directly. Documentation structured to support regulatory, insurance, and law enforcement requirements.
Team Credentials
Certified across every
dimension of cyber response.
Our team holds a comprehensive stack of offensive, defensive, forensic, and governance certifications — positioning PulseDefend to handle incidents from all angles: technical investigation, evidentiary-standard forensics, and board-level communication.
Certified Information Systems Security Professional (CISSP)
Certified Information Security Manager (CISM)
Certified Ethical Hacker Practical (CEH Practical)
Certified Digital Forensics Examiner
Certified Penetration Tester
CompTIA Advanced Security Practitioner (CASP+)
Microsoft Security Operations Analyst (SC-200)
ISO 27001 Lead Implementer
Cybereason Certified Threat Hunter & Analyst
Microsoft Cybersecurity Architect (SC-100)
For MSPs
Why MSPs choose
PulseDefend IR.
Your brand. Your client relationship.
PulseDefend operates fully white-label. We show up as an extension of your team under your branding. Your client never needs to know IR capability is outsourced.
No retainer required to get started.
Flexible engagement models — from a simple call-out arrangement to a formal IR retainer. You only pay when you need us. No bloated contracts, no unused capacity fees.
Instant capability. No hiring required.
Recruiting a qualified IR analyst takes months. With PulseDefend, you extend your service catalogue today — CISSP, CISM, and forensics-certified expertise available on short notice.
Microsoft-native across your stack.
Deep expertise in Microsoft Sentinel, Defender for Endpoint, Entra ID, and the full Microsoft security ecosystem — covering the environment most of your clients actually run on.
Evidentiary-Standard Forensics & Reporting
Every engagement documented to a standard suitable for regulatory reporting, cyber insurance claims, and law enforcement engagement — giving your clients a defensible, audit-ready record.
Strategic insight beyond the incident.
Post-incident hardening recommendations give your team the roadmap to prevent the next breach — turning a crisis into a deeper, longer client relationship.
Let's talk before
your next incident does.
The best time to establish an IR partnership is before you need one. Reach out today and design an engagement model that fits your practice.